Terms and Conditions

1. General;
Douglas Metal Finishing Ltd T/As Ashford Chroming is hereby referred to as ACL. Finishing hereby refers to processes used by ACL either singular or multiple such as stripping, welding, panel beating, metal polishing or electroplating to obtain the desired results for a customer. Goods, items, articles of work either a single component or dismantled into many separate components that are either given to ACL or discussed in a view to finishing by the customer will hereby be referred to as items.

2. Quality of work and delivery;

ACL nor its suppliers can be held responsible for any damage or dis-satisfactory results caused or achieved in the process of carrying out finishing other than loss of goods or damage by negligence to items. All procedures, chemicals and processes applied to items are done so solely at customers own risk. No responsibility will be taken by way of damages to items through the finishing process. ACL makes no claims nor warranties as to the results or quality of any estimated finish to items. ACL will at its own discretion offer to re-apply finishes if it believes the achieved result is substandard or below the standard that it deems acceptable based on a number of factors such as the shape, quality of metal, composition of metal, purity of metal, thickness of metal, age and condition of metal for any given items. Dis-satisfactory results or damages must be drawn to the attention of ACL at time of delivery. Any dispute arising from such issues must be made to the company and in writing by post or email at its trading address within 7 days of delivery date. No responsibility for damage or quality of finishing will be granted unless ACL has made a declaration of receipt of such notice in writing. ACL makes no warranty or guarantees whatsoever that items will be fit for use after a finishing process has been applied. Due to the nature of metal polishing and electroplating and the subsequent alteration of surfaces through polishing and plating items of this nature are finished at the owners own risk. Customers are advised to mark any areas of item(s) that should be avoided to minimize this risk. ACL will endeavour to mask, avoid and or protect any areas that a customer has marked but makes or implies no such guarantee by nature of the process. The process undertaken to finish items is a metal finishing process. Any items that are made of or have items attached that are: plastic, glass, wood, ceramics, painted or engraved may be altered or damaged by the process ACL accepts no liability or claims in such circumstances. Customers are advised to remove any non-metal items. ACL makes no guarantees by way of completion or delivery dates nor does it offer any compensation by way of payments or reduction of charges for claims made by customers arising from late delivery of goods. Failure to provide the opportunity to rectify, at our discretion, any parts deemed inferior by the customer, will deem any claim or negotiation of invoice refund/reduction void. ACL will at all times ensure to the best of its ability that any "given" delivery time is met but does not warrant, guarantee such dates. Customers should make ACL aware of any deadline before requesting finishing to be carried out and do so at their own risk.

3. In transit and on-site insurances;

Items sent by post or courier is done so at owners own risk and customers are advised to ensure that items are properly insured and covered whilst in transit and in the possession of ACL and its suppliers. ACL can not be held responsible for damage or loss of goods in transit. ACL will not accept any responsibility for item unless signed for by a recognized agent of the company or its representatives. Any items sent by ACL will be done so on behalf of the customer and deemed the responsibility of the delivery agent and its insurers. ACL cannot be held responsible for any claim in respect of goods stolen from its premises or motor vehicles used by the company or its employees. Any such claim will be passed to the relevant insurers and any crime reported to the police. ACL will not be held responsible for any loss or dispute arising from such claims. Any loss or damage to items caused by suppliers carrying out finishing under the companies instructions on behalf of the customer is the sole responsibility of the supplier. ACL can not take responsibility for negligence, loss or theft of goods caused by suppliers of services used in the day to day running of the business or in the process of carrying out work to customers items. Any such claim shall be treated as the responsibility of the supplier.

4. Payment:

Full, final balance Payment is due before goods enter our project queue and commence work unless a trade account has been opened or late payment has been agreed. Payment is required in cleared funds, payable by online, bank transfer, cheque or cash. Any agreement to accept a reduction of an invoice due must be agreed by ACL in writing. No verbal agreements made or suggested by any employee or representative will be binding unless made in writing unless an authorized employee of the company. Goods remain the property of ACL until paid for in full. An invoice will be raised before the process of works and once paid, works will be completed and made ready for dispatch. Submission of invoice does not constitute completed works but indicates work is ready to progress into the system. Failure to make payment within 28 days of the invoice may, at ACL's own discretion, accrue storage charges at a rate of five percent of invoice value or Ten Pounds GBP whichever is greater per calendar month. Failure to make payment for services within 28 days of the date due may result in ACL disposing of customers goods at "scrap metal" value. Customers experiencing payment problems should notify ACL and make a minimum payment arrangement of 50% of the amount due to avoid such action. ACL cannot be held responsible for any loss resulting from the disposal of customers goods. ACL may at its own discretion sell bad debts to a third party company after a period of 28 days from the due date.

5. Cancellation

ACL reserve the right to charge a 5% + VAT  administration fee (minimum £24) for any canceled project received and confirmed by both parties. Additionally, all collection and return shipping costs are liable to the customer and will be charged.


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